If you miss the order change deadline and your order has already been sent, you have two options.
Place another order straight away: If you need your flip flops urgently and cannot wait to return them, if you still wish to proceed with the order change, then we suggest placing another order straight away and when the incorrect flip flops arrive, send them back for a refund or exchange.
Please note, while we offer 100% FREE exchanges for swapping the size, colour, arch type etc. For a refund request, the customer is required to pay for the return postage.
If you do not want to pay for the return postage, then instead of sending the incorrect pair (s) back for a refund, when they arrive, you could instead consider sending the flip flops back for an exchange (which is 100% FREE of charge) and swap them for free for another size, colour etc.
Wait for the flip flops to arrive and send them back for a FREE exchange: If you are not in an urgent hurry to get your flip flops, then as we have 100% FREE exchanges, when the incorrect flip flops arrive to you, you can just send them back for a free exchange.
To send the flip flops back for an exchange or refund, we have an online refunds form to fill in. Please note, we are unable to process refunds unless this form has been filled in:
If you would like to swap the size or send them back for a refund, please click here.