You can exchange your flip flops (for size and colour) within 30 days of purchase. If they are in new condition - we will exchange them for free. If they are in worn condition, simply pay the return postage, and we will exchange them for you.
If you have purchased your pair from one of our retailers, you can still exchange them with us. However, you will be required to pay the return postage cost and submit proof of purchase.
New condition - 100% free exchanges for online purchases
Worn condition and retailer purchases - you pay the return postage cost
The easiest way to process your exchange is to use our Online Returns Portal.
Please note, you will need your order number and email address used to place the order to access the portal. Please use your full order number, for example,12345-UK.
You can find your order number on your email confirmation or ask our team on live chat for your order number.
Retailer purchase - Online Returns Portal
For retail purchases, you will be required to submit proof of purchase.