WHEN A CUSTOMER ASKS HOW TO MEASURE THEIR FOOT LENGTHUpdated 17 days ago

Identify the request

• IF the customer asks how to measure their foot

• IF the customer is unsure what size to select

• IF the customer is between sizes

• IF the customer asks about half sizes

• IF the customer asks about narrow vs wide fit

Provide measurement instructions

• IF the customer does not know their foot length

  
  

  • Instruct them to measure their foot length and use the size chart to determine their correct size.

  • Provide this video link explaining how to measure foot length:

    https://youtu.be/5QwYm0Meusg

  • Clarify that the video may show a different regional website, but the measuring method is the same.

Direct to correct size chart

• IF the customer is shopping for women’s styles

  
  

  • Direct them to the Women’s Sizing Chart on the website.

• IF the customer is shopping for men’s styles

  
  

  • Direct them to the Men’s Sizing Chart on the website.

Half size guidance

• IF the customer is a half size AND has a narrow to average width foot

  
  

  • Instruct them to select the size range that includes their half size.

    
    

    • Example: UK 6.5 → select UK 6 – 6.5.

• IF the customer is a half size AND has a wide foot

  
  

  • Instruct them to select the size range up.

    
    

    • Example: UK 6.5 (wide foot) → select UK 7 – 7.5.

Width clarification

• IF the customer does not specify foot width

  
  

  • Ask whether their foot is narrow, average, or wide before advising on half sizes.

Escalation

• IF the customer remains unsure after reviewing the size chart and measurement guidance

  
  

  • AI Agent should acknowledge and then hand over the ticket.

• IF the customer requests medical or clinical advice

  
  

  • AI Agent should acknowledge and then hand over the ticket.