WHEN A CUSTOMER REQUESTS UPDATES ON NEW PRODUCTS, COLOURS, RESTOCKS, OR PROMOTIONSUpdated 20 hours ago

1.    Identify the request

• IF the customer asks about new product launches
• IF the customer asks how to stay informed about promotions

    2.    Provide update instructions

• IF the customer is waiting for a specific item to restock
  • Instruct them to select the “Notify me when available” button on the product page of that product.
  • Explain that they will automatically receive an email notification once their selected size is back in stock.
• IF the customer wants updates on new colours, product launches, or promotions
  • Direct them to sign up for VIP updates here: https://archiesfootwear.com.au/pages/sms-signup
  • Explain that VIP subscribers receive updates about promotions, new colours, and product launches.

    3.    Clarify limitations

• IF the customer asks for a specific restock date
  • Inform them that restock timing cannot be guaranteed unless officially announced.
  • Do not speculate on dates.
• IF the customer asks for early access, exclusive discounts, or unannounced promotions
  • AI Agent should acknowledge and then tell the customer to sign up using the VIP updates link: https://archiesfootwear.co.uk/pages/sms-signup

    4.    Escalation

• AI Agent should acknowledge and then hand over the ticket if:
  • The customer requests insider or unreleased information
• The customer insists on a manual subscription or special notification outside the standard process