We have a 60-day return period. Exchanges and store credit are 100% free. Refunds - no matter the condition - are a product refund less the return postage cost.

We have a 60-day returns period for all footwear purchased from our official online store. If you&apos;ve purchased from a retailer, please check their returns policy.&#xA0;We have three return options:&#xA0;Exchange, Store Credit (for our online store), or a Product Refund<h2 id="exchanges---100-free-no-matter-the-condition">Exchanges - 100% free no matter the condition</h2>Exchanges for size and colour are 100% free for footwear that is within the 60-day returns period.Please note that during peak season, your preferred exchange item might be out of stock. If this occurs, our returns system will automatically issue store credit so that you can choose an alternate option. Please contact us if there are any issues.&#xA0;<h2 id="store-credit">Store Credit</h2>Alternatively, you can choose a store credit in the form of a gift card for our online store. The return postage cost will be free.&#xA0;<h2 id="product-refund">Product Refund</h2>For all refunds - no matter the condition - it&apos;s a product refund less the return postage cost.The refund is for the product only and does not include original shipping costs.&#xA0;How much does the return postage cost?The return postage cost is based on the courier fees and is subject to change. The cost includes full door-to-door tracking, and refunds are automatically processed on the first scan. Here&apos;s a breakdown of the return postage cost based on the number of pairs being returned:1-2 pairs = &#xA3;4.993-4 pairs = &#xA3;7.995-6 pairs = &#xA3;12.997+ pairs: Please contact us for a quoteWhat is the official Archies Footwear online store?Our official store is <a href="https://archiesfootwear.co.uk/" id="isPasted" rel="noopener noreferrer" target="_blank">https://archiesfootwear.co.uk/</a>Returns portal: <a href="https://returns.archiesfootwear.co.uk/#/" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size:12pt;font-family:Roboto,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">UK | Returns</a><a href="https://support.archiesfootwear.co.uk/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 147px;" class="fr-fic fr-rounded fr-shadow fr-fil fr-dib"></a>

Summary of our returns policy

<h3 id="isPasted">What does the 60-day comfort guarantee mean?</h3>You can wear your Archies Footwear products for a full 60 days and if you&apos;re not completely happy with them, simply pay the return postage cost and you can return them for a product refund.<h3 id="what-is-archies-footwears-return-policy">What is Archies Footwear&apos;s return policy?</h3>We are confident you will love our footwear. We offer a 60-day comfort guarantee for all purchases from our official online store only.<h3 id="do-i-need-to-pay-for-return-shipping">Do I need to pay for return shipping?</h3>Yes, for all refunds, both in new and used condition, the customer covers the return postage cost. This will be deducted from the product refund.&#xA0;<h3 id="what-is-a-product-refund">What is a product refund?</h3>A product refund is a refund on the product and any tax related to the product only. (Not the original shipping cost.)<h3 id="how-much-is-the-return-postage-cost">How much is the return postage cost?</h3>The return postage cost is based on the fees that the courier charges us and is subject to change. It includes full door-to-door tracking, and refunds are automatically processed on the first scan. The return postage cost is:&#xA0;1-2 pairs = &#xA3;4.993-4 pairs = &#xA3;7.995-6 pairs = &#xA3;12.99<h3 id="how-do-i-return-my-order-for-an-exchange-or-refund">How do I return my order for an exchange or refund?</h3>We have an online returns portal where you can initiate your return. To use our online returns form click here: <a href="https://returns.archiesfootwear.co.uk/#/" style="text-decoration:none;"><span style="font-size: 14px; font-family: Roboto, sans-serif; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">UK | Returns</a> You will need your order number (12345-UK) and the email associated with your order.<h3 id="does-the-60-day-comfort-guarantee-apply-to-retail-purchases">Does the 60-day comfort guarantee apply to retail purchases?</h3>Our 60-day comfort guarantee applies to all purchases made from our official online store. Our retailers are not affiliated with us in any way other than stocking our footwear. It&apos;s up to the sole discretion of the retailer to participate in our 60-day comfort guarantee.<a href="https://support.archiesfootwear.co.uk/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 201px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Our 60-Day Comfort Guarantee

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Wear our footwear for 60 days. Exchanges and store credit are 100% free no matter the condition. Refunds - no matter the condition - are a product refund less the return postage cost.

60-Day Comfort Guarantee and Returns Policy

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Can I cancel / change my order? What is the process?

Order Changes

Are Archies Flip Flops true to size?

What size flip flops do I order?

I'm a half size. Should I size up or down in Archies Flip Flops?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Flip Flops?

What is the perfect fit for Archies Flip Flops?

How to measure your foot length

How to stretch the strap of Archies Flip Flops

My flip flops don't seem wide enough. Do you make flip flops that have a wider fit?

Do Archies Flip Flops run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Flip Flops?

Flip Flops Sizing Help

My flip flops are uncomfortable. Will this improve?

My straps are too tight

My Flip Flops are squeaking, is there anything I can do to fix this?

Archies Flip Flops and the Initial Feeling of the Arch Support

My Archies Flip Flops feel like they are a little shiny on top, will this wear off?

My flip flops strap has loosend / stretched. Is there a way it can be tightened?

My flip flops are making a clapping / flopping sound

My Archies Flip Flops are too hard what do I do?

Will my feet sweat in Archies Flip Flops?

How long will Archies Flip Flops last?

Cleaning Instructions

Taking care when walking down steep embankments in flip flops

Avoid leaving the Flip Flops in direct sunlight

Why do Archies Flip Flops have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies Flip Flops

Archies Flip Flops

What size should I choose for slides?

Should I choose the same size as my flip flops?

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Archies Slides

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Are Archies Flip Flops and Slides non-slip?

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Are Archies Flip Flops and Slides ecofriendly?

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Product Information

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Flip Flops and/or Slides?