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Exchanges for retail purchasesUpdated a year ago

Please contact the retailer first to find out if you can exchange your purchase. 

If they can't assist you, we have a 60-day exchange period for all retail purchases. 

Conditions for a retail purchase exchange

  • No matter the condition, the customer is required to cover the return postage cost. 
  • We require proof of purchase before we can arrange an exchange.

How can I exchange my order?

Please contact our customer service team with the following info:

Step 1: The name of the retailer and your proof of purchase

Step 2: Your contact details and email address

We will then give you the address to post your pair to us. 

You will be responsible for letting us know once it's arrived at the warehouse. 

We will then send you a gift card to the value of your pair that you can use for our online store.

If you need any assistance, contact our customer support team below

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