We have a 60-day returns period. We offer 100% free exchanges or returns for store credit - no matter the condition.

All orders from <a data-fr-linked="true" href="//www.archiesfootwear.co.uk">www.archiesfootwear.co.uk</a>&#xA0;can be exchanged for free within 60 days of delivery<h2 id="what-are-the-conditions-for-exchanging-my-order">What are the conditions for exchanging my order?</h2><ul><li style="font-size: 16px;">Your order must have been placed on our official online store (<a>www.archiesfootwear.co.uk)</a></li><li style="font-size: 16px;">It&apos;s within 60 days of the delivery of your order</li><li style="font-size: 16px;">Exchanges are 100% free for new and used condition</li></ul>How can I exchange my order?To return your order for an exchange, follow these steps:Step 1: Get your order number (12345-UK) and the email used to place the order.Step 2: Complete our returns form: <a href="http://archiesfootwear.co.uk/apps/returns" id="isPasted" rel="noopener noreferrer" target="_blank">archiesfootwear.co.uk/apps/returns</a>Step 3: Print out the label and attach it to your parcel. Drop it off at your nearest Post Office. As soon as the label is scanned, your new order will be created and shipped as soon as possible.If you need any assistance, contact our customer support team below<a href="https://support.archiesfootwear.co.uk/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 152px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Exchanges for online orders

Please contact the retailer if you would like an exchange

Please contact the retailer first to find out if you can exchange your purchase.&#xA0;If they can&apos;t assist you, we have a 60-day exchange period for all retail purchases.&#xA0;Conditions for a retail purchase exchange<ul><li style="font-size: 16px;">No matter the condition, the customer is required to cover the return postage cost.&#xA0;</li><li style="font-size: 16px;">We require proof of purchase before we can arrange an exchange.</li></ul>How can I exchange my order?Please contact our customer service team with the following info:Step 1: The name of the retailer and your proof of purchaseStep 2: Your contact details and email addressWe will then give you the address to post your pair to us.&#xA0;You will be responsible for letting us know once it&apos;s arrived at the warehouse.&#xA0;We will then provide you with a store credit for the value of the pair that you can use on our online store.If you need any assistance, contact our customer support team below<a href="https://support.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 201px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Exchanges for retail purchases

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UK | Archies Footwear FAQs

We offer 100% free exchanges for 60 days - no matter the condition.

Exchanges

Order Changes

Can I cancel / change my order? What is the process?

Refunds for online orders

Refunds for retail purchases

Refunds

Can I track my order?

What is the postage cost?

When will my order be shipped?

How long will it take for me to receive my order?

What card/methods do you accept for online payment?

Is there anywhere I can try them on before buying?

Shipping, Delivery and Returns

Warranty Claims

Summary of our returns policy

Our 60-Day Comfort Guarantee

60-Day Comfort Guarantee and Returns Policy

Are Archies Flip Flops and Slides non-slip?

Are Archies Flip Flops and Slides water proof?

Where are Archies Flip Flops and Slides made?

Are Archies Flip Flops and Slides vegan friendly?

What are Archies Flip Flops and Slides made from?

Are Archies Flip Flops and Slides hard or soft?

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Are Archies Flip Flops true to size?

What size flip flops do I order?

I'm a half size. Should I size up or down in Archies Flip Flops?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Flip Flops?

What is the perfect fit for Archies Flip Flops?

How to measure your foot length

How to stretch the strap of Archies Flip Flops

My flip flops don't seem wide enough. Do you make flip flops that have a wider fit?

Do Archies Flip Flops run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Flip Flops?

Flip Flops Sizing Help

My flip flops are uncomfortable. Will this improve?

My straps are too tight

My Flip Flops are squeaking, is there anything I can do to fix this?

Archies Flip Flops and the Initial Feeling of the Arch Support

My Archies Flip Flops feel like they are a little shiny on top, will this wear off?

My flip flops strap has loosend / stretched. Is there a way it can be tightened?

My flip flops are making a clapping / flopping sound

My Archies Flip Flops are too hard what do I do?

Will my feet sweat in Archies Flip Flops?

How long will Archies Flip Flops last?

Cleaning Instructions

Taking care when walking down steep embankments in flip flops

Avoid leaving the Flip Flops in direct sunlight

Why do Archies Flip Flops have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies Flip Flops

Archies Flip Flops

What size should I choose for slides?

Should I choose the same size as my flip flops?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Slides

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Product Help

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Flip Flops and/or Slides?