WHAT MATERIAL ARE THEY MADE FROMUpdated 18 days ago

Provide primary material information

• Inform the customer that the footwear is made from premium quality foam.

• Clarify that this material is non-toxic.

• Explain that this type of foam is commonly used in the bases of runners, ladies' shoes, school shoes, and flip flops.

Clearly state what is NOT included

• Confirm that the footwear does NOT contain rubber.

• Confirm that the footwear does NOT contain latex.

• Confirm that the footwear does NOT contain PVC.

• Confirm that the footwear does NOT contain formamide.

If customer is asking due to allergies or sensitivities

• Reconfirm that the product does not contain rubber or latex.

• Avoid making medical guarantees.

• If the customer requests formal material documentation or safety certification → AI Agent should acknowledge and then hand over the ticket.

• [Confirm with merchant whether additional compliance documentation can be shared].