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Archies Footwear FAQs

Do you have questions for Archies Footwear? Head over to our FAQs page to find handy info & chat with our team.

Archies Footwear - FAQs

If the pair you're after is sold out, don't worry, we have a few more shipments arriving in the next few weeks.

Please add your info to the Notify Me When Available option.

As soon as we're restocked, you'll receive an email notification to let you know that it's available.

🌈 Stock Levels

To start your return, please use our Returns Form 🙂

You'll need your full order number (12345-UK) and the email used to place the order. Please remove the # 

If you don't know your order number you can click back on this chat icon and select 'Track and Manage my order', enter your details and select Return on the product you wish to return. Alternatively, our team will be with you shortly to help. 

Summary of Policy 
Returns period: 60 days from delivery
Exchanges: 100% free - no matter the condition
Store credit: 100% free - no matter the condition
Refunds: No matter the condition - it's a product refund less the return postage cost
For more info: Summary of our returns policy

📦 Exchanges, Refunds or Store credits

Our footwear is true to size. We suggest you choose your standard running shoe size. 

You can also measure your foot length and use the size guide to find your perfect fit: Size Guide

Half sizes - size up! 

We offer 100% free exchanges for footwear in new condition. Feel free to send us your usual shoe size if you need more help.

📏 What size should I choose?

We have 4 types of insoles: Full Length Casual, 3/4 Casual, Sport Shoe and Work Boot

Full Length Casual | Perfect for FLAT shoes with a REMOVABLE insole 👟- click here

3/4 Casual | Perfect for FLAT shoes with insoles that CAN NOT be removed 👞- click here

Sport | Ideal for sports shoes that have a REMOVABLE insole plus BUILT-IN arch support 🏃‍♂️- click here 

Work Boot | Super comfortable for FLAT work boots with a REMOVABLE insole 👷‍♂️- click here 

Size | Choose the same size as your shoe or measure the insole and use our size guide - click here

🥾 NEW - Insoles for your shoes

Our warehouse has received your order and will be picking and packing it asap! 

As soon as your order is sent you will receive an order confirmation email with you a link to track your postage.

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60-Day Comfort Guarantee and Returns Policy

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Archies Arch Support Insoles

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