Can I change or cancel my order after it has been placed?Sometimes - yes! However, we can&apos;t guarantee this is possible due to our speedy warehouse!If you contact us before the order is ready for picking, we can make an order change. Once the order has been picked, unfortunately, we are unable to change the order as it is already on its way to you. &#xA0;Please contact us via chat or email us&#xA0;with &quot;Order change or cancel&quot; in the subject line of your email to help us prioritize your request.What if my order has already been processed and shipped?If we are unable to catch your order before it&apos;s processed by the warehouse, you have two options:Option 1 - Place another order straight away: The quickest way to get the correct size or color is to place another order right away. We&apos;ll provide you with a prepaid shipping label to return the incorrect order to us for a refund on your original order.Option 2 - Wait for the delivery and use our <a href="https://archiesfootwearuk.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">online returns portal</a> for the exchange or refund.How do I use the online returns portal?To use our <a href="https://archiesfootwearuk.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">online returns portal</a>, you will need your order number (12345-UK) and the exact email used to place the order. You can then initiate an exchange or refund through the portal.If you need any assistance, feel free to contact customer support.&#xA0;<a href="https://support.archiesfootwear.co.uk/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-0b303f23-1f89-4d33-9751-e2d769d74f88.png" style="width: 184px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Can I cancel / change my order? What is the process?

We are online now if you want to chat live!

Thank you for reaching out, our team aim to get back to you within 48 hours. We appreciate your patience and understanding if we may experience slight delays in response times during peak seasons.

Returns Portal

Size Guide 

Shop Online

Contact Us 

Shop Archies Footwear

Exchange

Refund

UK | Archies Footwear FAQs

Order Changes

Customer Support Contact Form

Facebook and Instagram DM

Contact Customer Support

Summary of our returns policy

Our 60-Day Comfort Guarantee

60-Day Comfort Guarantee and Returns Policy

Exchanges for online orders

Exchanges for retail purchases

Exchanges

Refunds for online orders

Refunds for retail purchases

Refunds

Are Archies Flip Flops true to size?

What size flip flops do I order?

I'm a half size. Should I size up or down in Archies Flip Flops?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Flip Flops?

What is the perfect fit for Archies Flip Flops?

How to measure your foot length

How to stretch the strap of Archies Flip Flops

My flip flops don't seem wide enough. Do you make flip flops that have a wider fit?

Do Archies Flip Flops run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Flip Flops?

Flip Flops Sizing Help

My flip flops are uncomfortable. Will this improve?

My straps are too tight

My Flip Flops are squeaking, is there anything I can do to fix this?

Archies Flip Flops and the Initial Feeling of the Arch Support

My Archies Flip Flops feel like they are a little shiny on top, will this wear off?

My flip flops strap has loosend / stretched. Is there a way it can be tightened?

My flip flops are making a clapping / flopping sound

My Archies Flip Flops are too hard what do I do?

Will my feet sweat in Archies Flip Flops?

How long will Archies Flip Flops last?

Cleaning Instructions

Taking care when walking down steep embankments in flip flops

Avoid leaving the Flip Flops in direct sunlight

Why do Archies Flip Flops have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies Flip Flops

Archies Flip Flops

What size should I choose for slides?

Should I choose the same size as my flip flops?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Slides

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Can I track my order?

What is the postage cost?

When will my order be shipped?

How long will it take for me to receive my order?

What card/methods do you accept for online payment?

Is there anywhere I can try them on before buying?

Purchasing and Shipping

Warranty Claims

Are Archies Flip Flops and Slides non-slip?

Are Archies Flip Flops and Slides water proof?

Do you recycle Archies Flip Flops and Slides?

Are Archies Flip Flops and Slides ecofriendly?

Where are Archies Flip Flops and Slides made?

Are Archies Flip Flops and Slides vegan friendly?

What are Archies Flip Flops and Slides made from?

Are Archies Flip Flops and Slides hard or soft?

Waiting on colours, deals, or promotions? Sign up to Archies Mates Club

Product Information

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Flip Flops and/or Slides?