For all refunds - no matter the condition - it's a product refund less the return postage cost

<h3 id="isPasted">What is your refund policy?</h3>All orders from <a href="https://archiesfootwear.co.uk/" id="isPasted">https://archiesfootwear.co.uk/</a> can be returned for a product refund less the return postage cost within 60 days of delivery.&#xA0;<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No matter the condition&#xA0;<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#x2014;&#xA0;it&apos;s a product refund less the return postage cost.<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">This will be deducted from the refund amount.<h3 id="what-is-a-product-refund">What is a product refund?</h3><h3 id="the-refund-will-be-on-the-cost-of-the-product-only">The refund will be on the cost of the product only.&#xA0;</h3><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please see our&#xA0;<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://support.archiesfootwear.co.uk/en-US/summary-of-our-returns-policy-224626" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important; user-select: auto;" target="_blank">Summary of Returns Policy</a> for the postage cost.We offer 100% free exchanges or store credit (in the form of a gift card for our online store) for our footwear - no matter the condition. We&apos;d be happy to help you with an exchange if you prefer.&#xA0;How can I return my order for a refund?To return your order for a refund, follow these steps:Step 1: Get your order number (12345-UK) and the email used to place the order.Step 2: Complete our returns form: <a href="https://returns.archiesfootwear.co.uk/#/" id="isPasted">https://returns.archiesfootwear.co.uk/#/</a>Step 3: Print out the label and attach it to your parcel. Drop it off at your nearest Post Office. As soon as the info is in the system, the refund will be processed.&#xA0;If you need any assistance, contact our customer support team below<a href="https://support.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 158px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Refunds for online orders

We are unable to refund retail purchases. Please contact the retailer.

Please contact the retailer for assistance if you would like a refund.&#xA0;Unfortunately, we are unable to refund retail purchases.&#xA0;However, if the retailer can&apos;t assist you, we can offer a store credit for our online store instead.Conditions for a retail purchase exchange<ul><li style="font-size: 16px;">No matter the condition, the customer is covers the return postage cost.&#xA0;</li><li style="font-size: 16px;">We require proof of purchase before we can arrange an exchange.</li></ul>How can I exchange my order?Please contact our customer service team with the following info:Step 1: The name of the retailer and your proof of purchaseStep 2: Your name and email addressWe will then give you the address to post your pair to us.&#xA0;You will be responsible for letting us know once it&apos;s arrived at the warehouse. We&apos;ll require proof of delivery in the form a of screenshot or tracking info.We will then send you a gift card for the value of your order.&#xA0;If you need any assistance, contact our customer support team below.<a href="https://support.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 191px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Refunds for retail purchases

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We have a 60-day returns period. For all refunds - no matter the condition - it's a product refund less the return postage cost

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Can I cancel / change my order? What is the process?

Order Changes

Are Archies Flip Flops true to size?

What size flip flops do I order?

I'm a half size. Should I size up or down in Archies Flip Flops?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Flip Flops?

What is the perfect fit for Archies Flip Flops?

How to measure your foot length

How to stretch the strap of Archies Flip Flops

My flip flops don't seem wide enough. Do you make flip flops that have a wider fit?

Do Archies Flip Flops run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Flip Flops?

Flip Flops Sizing Help

My flip flops are uncomfortable. Will this improve?

My straps are too tight

My Flip Flops are squeaking, is there anything I can do to fix this?

Archies Flip Flops and the Initial Feeling of the Arch Support

My Archies Flip Flops feel like they are a little shiny on top, will this wear off?

My flip flops strap has loosend / stretched. Is there a way it can be tightened?

My flip flops are making a clapping / flopping sound

My Archies Flip Flops are too hard what do I do?

Will my feet sweat in Archies Flip Flops?

How long will Archies Flip Flops last?

Cleaning Instructions

Taking care when walking down steep embankments in flip flops

Avoid leaving the Flip Flops in direct sunlight

Why do Archies Flip Flops have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies Flip Flops

Archies Flip Flops

What size should I choose for slides?

Should I choose the same size as my flip flops?

Slides Sizing Help

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My Archies Slides are too hard what do I do?

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Archies Slides

What type of Archies Insole do I choose?

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Size chart for Full Length Casual insole

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Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

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Archies Arch Support Insoles

Can I track my order?

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Purchasing and Shipping

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Are Archies Flip Flops and Slides non-slip?

Are Archies Flip Flops and Slides water proof?

Do you recycle Archies Flip Flops and Slides?

Are Archies Flip Flops and Slides ecofriendly?

Where are Archies Flip Flops and Slides made?

Are Archies Flip Flops and Slides vegan friendly?

What are Archies Flip Flops and Slides made from?

Are Archies Flip Flops and Slides hard or soft?

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Product Information

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Flip Flops and/or Slides?